These Terms & Conditions explain how the Philippines eTravel Desk website and independent support services work. By accessing our website or purchasing a service, you agree to these terms.
Philippines eTravel Desk is an independent private service provider. We provide administrative assistance and support related to travel to the Philippines and eTravel registration.
Independent Status & Official Notice
We are not a government agency and are not affiliated with, sponsored by, or endorsed by the Government of the Philippines or the Bureau of Immigration (BI).
The official eTravel registration service is available directly through the official Philippine Government eTravel portal free of charge. Our charges, where applicable, are solely for our optional independent administrative and review service.
When you choose our support service, we assist you by:
The exact service scope and review options included in your purchase will be clearly shown before payment confirmation.
To avoid any misunderstanding, our service explicitly does not guarantee:
You are responsible for providing accurate, authentic, and complete travel and passport information. Please check all information carefully before confirming your request. We are not responsible for delays, rejections, or complications caused by incorrect, incomplete, or outdated information supplied by a customer.
Our service fees are displayed transparently before payment checkout. Our service fee is not a Philippine Government fee and is not a Bureau of Immigration fee. The official eTravel registration is available free of charge directly through the official eTravel portal.
Payments are securely processed through the payment method displayed at checkout. By submitting a payment, you confirm that you are authorized to use the selected payment method and that the billing information supplied is accurate.
Refund eligibility is explained in detail in our dedicated Refund & Cancellation Policy. Because administrative work and document review begin promptly upon submission, please read our policies before purchasing a service.
We aim to provide our platform and support services reliably and efficiently, but we cannot guarantee that the website or online support service will always be available without temporary interruptions, scheduled maintenance, or network outages.
Our website may contain links to third-party websites, including official government websites (such as the official eTravel portal). We are not responsible for the content, availability, technical updates, or privacy practices of external third-party websites.
We may change, update, or discontinue parts of our services or website features when reasonably necessary. Any material changes to an actively purchased support service will be communicated where appropriate.
To the extent permitted by applicable law, the company will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or services. Nothing in these terms excludes any statutory liability that cannot legally be excluded under applicable consumer protection law.
